FAQ

Let’s Clear Things Up

Orders are usually processed within 3 to 7 business days. You'll receive a confirmation and tracking details once it's shipped.
Yes, changes can be made if the order hasn’t entered processing. Make sure to update your order details promptly after purchase.
Yes! TRWS is the official US and Canada partner for Alpino, so every jar, pouch, and box you order ships from right here in North America no customs delays, no grey-market guesswork.
It varies by product anywhere from 13% in our Corn Flakes up to 30% in our Natural Peanut Butter. Check the protein callout on each product page or the label for the exact number.
Most of our lineup is built around peanuts, so if you or someone you're shopping for has a peanut allergy, our products aren't for you. Muesli, oats, and corn flakes are made in facilities that also process tree nuts and other allergens, please read the label before digging in. If you have a life-threatening allergy, check with your doctor before trying anything new.
Here can be a brief but clear response to the question, giving customers a quick answer without unnecessary details.